This article explains attachment size limits for SMS/MMS sent through HP360 Phone and email sent through Hair Pro 360. It also explains how Hair Pro 360 uses the Media Library to handle files that cannot be delivered directly and how attachment behavior differs between messaging channels.
What are File Size Limits for HP360 Phone SMS/MMS and Email Attachments?
Attachment size limits determine whether a file can be delivered directly through HP360 Phone MMS or Hair Pro 360 email or must be shared another way. Understanding these limits helps reduce delivery failures and clarifies when Hair Pro 360 will use a Media Library link instead of sending the original file as a direct attachment.
Key Benefits of Understanding File Size Limits
Knowing attachment limits helps you avoid failed deliveries and understand when files can be sent directly or should be shared through the Media Library.
- Improved Deliverability: Reduce delivery issues caused by attachments that exceed supported HP360 Phone or email limits.
- Clearer Channel Requirements: Understand how attachment handling differs between HP360 Phone SMS/MMS and email.
- Simplified File Handling: Use the Media Library for files that cannot be sent directly.
- Fewer Manual Workarounds: Reduce the need to compress files or use third-party hosting.
- Better Engagement: Use supported video thumbnails and file links to make messages easier for recipients to access.
HP360 Phone SMS/MMS Attachment Size Limits
SMS sent through HP360 Phone supports text only. When supported media is sent directly with a text message, the message is delivered as MMS. If a file cannot be sent directly because of its size, file type, or delivery requirements, Hair Pro 360 can use the Media Library to share the file through a clickable link instead.
Commonly supported image types for direct MMS include:
Other media types, including MP3, MP4, and PDF, may be handled differently depending on the carrier, recipient device, and whether the file can be delivered directly through HP360 Phone MMS. Files that cannot be delivered directly can be shared through a Media Library link.
Carrier and number-type limits can vary when sending MMS through HP360 Phone. For the broadest compatibility, keeping direct MMS attachments under 500 KB is a conservative best practice, even when a higher technical limit may be supported.
| Carrier | Long Code MMS | Toll-Free MMS | Short Code MMS |
|---|---|---|---|
| AT&T* | 1.0 MB | 0.6 MB | 0.6 MB |
| T-Mobile | 1.5 MB | 0.6 MB | 1.0 MB |
| Verizon | 1.0 MB | 0.6 MB | 1.2 MB |
HP360 Phone can support MMS using applicable Long Code, Short Code, and Toll-Free numbers. The maximum supported file size can differ by carrier and number type, so the values below should be treated as upper limits rather than guaranteed delivery thresholds.
| Message Type | Supports MMS? | Maximum Size Reference |
|---|---|---|
| Long Code (10DLC) | ✅ Yes | Varies by carrier |
| Short Code | ✅ Yes | Up to 5 MB |
| Toll-Free | ✅ Yes | Up to 5 MB |
Email Attachment Size Limits
Hair Pro 360 limits the size of files that can be attached directly through the email composer. Recipient or sending email providers may also apply their own restrictions, so keeping attachments within the Hair Pro 360 composer limit helps reduce delivery issues.
Hair Pro 360's email composer allows up to 20 MB in direct attachments. Files above this size are uploaded to the Media Library and shared as clickable links instead of being sent as direct email attachments.
How to Upload Attachments in Conversations
Hair Pro 360 lets you attach files directly from your device or select existing files from the Media Library while composing an HP360 Phone SMS/MMS or email in Conversations. The steps below show where to access these options.
Open a conversation under the Conversations tab and click the three-dot icon (•••) in the message composer.
After clicking the three-dot icon, select Attach Files. You'll see two options:
For email, files above 20 MB are uploaded to the Media Library and inserted into the message as a clickable link.
For HP360 Phone SMS/MMS, files that cannot be delivered directly because of their size, type, or channel requirements can also be shared using a Media Library link.
Video Uploads Get Auto-Generated Thumbnails. When a video file is uploaded through the Media Library for use in email, Hair Pro 360 can generate a GIF thumbnail that gives recipients a visual preview and clickable entry point to the video.
Paste Attachments from Clipboard
Clipboard pasting provides a faster way to attach a supported file or image without opening the attachment menu.
- Copy a supported file or image on your computer.
- Click inside the message composer in Conversations.
- Press Ctrl + V (Windows) or Cmd + V (Mac), or right-click and select Paste.
The pasted file is added to the current message and follows the same HP360 Phone SMS/MMS or email attachment-size and delivery rules described above.
How to Send Larger Files
Large files do not always need to be compressed or hosted outside Hair Pro 360. The Media Library provides a way to share files as links when they exceed direct HP360 Phone MMS or email attachment limits.
- Upload the file through the HP360 Phone SMS/MMS or email composer.
- Email files above 20 MB are hosted through the Media Library and inserted as clickable links.
- HP360 Phone SMS/MMS files that cannot be delivered directly can be shared through a Media Library link.
- Use external cloud hosting only when the file needs to be managed outside Hair Pro 360.
- Use Media Library video uploads when you want Hair Pro 360 to generate a visual thumbnail for email.
Frequently Asked Questions
Need Help with HP360 Phone Attachments?
If an attachment does not send or display as expected, checking the file size, file type, and delivery method can help identify whether the file should be sent directly or shared through the Media Library.
- Confirm the file type is supported for the intended message channel.
- Check whether the file exceeds the recommended direct MMS or email attachment limit.
- Try sending the file using a Media Library link if direct delivery is unsuccessful.
- Review the conversation for any delivery or attachment error message.
If the attachment continues to fail after checking the file size, type, and delivery method, contact Hair Pro 360 Support from within the platform. Include the file type, file size, message channel, recipient details, exact error message, and a screenshot or screen recording of the issue when possible.