ERROR: 21612

Description


Error 21612 - Messaging to {{to_country}} is not allowed with {{from_country}} phone numbers. Please use a local number.



Possible Causes


Number formatting: The format you used for the "To" or "From" number may not be formatted using the E.164 format. Hair Pro 360 standardises numbers using the E.164 format. If the "To" or "From" number of this message were altered by Hair Pro 360 in a way that you didn't expect, try re-submitting the message with E.164 formatted addresses.


Destinations where Hair Pro 360 does not have connectivity: It is possible that Hair Pro 360 does not yet have service with the carrier you are trying to reach. Contact Support.


Sender ID restrictions in the destination country: Many countries limit which numbers, short-codes, and/or alphanumeric senders can be used in that region. Consult the SMS guidelines for the destination region.



Possible Solutions


1. Consult the linked documentation for each cause. You can also try sending again with a different "To" and "From" combination.
2. Use a local phone number from {{to_country}} for sending messages.
3. Purchase or configure an international-capable number.